I picked this up from several of the travel industry blogs I read.

Story in brief.

- Dave Carroll, a musician from the band "Sons Of Maxwell", flies United from Halifax, Nova Scotia to Omaha, Nebraska
- Dave sees his guitar trashed by United ramp service agents (baggage handlers for civilians) at the connection in Chicago O'Hare
- Dave seeks relief from United and gets none
- Dave writes first of three songs about the saga
- Dave puts song up on YouTube

Uh, oh. You've got a problem now, United.

Enjoy! It's a great song and a hilarious clip.